Microsoft said last month that it will increase the cost of Office 365 E5 in March. If they have a less expensive subscription, they can add the new features for a fee. To get Microsoft's Teams Phone service, organizations with at least 300 users must buy the high-end Office 365 E5 or Microsoft 365 E5 subscriptions. "I think whenever you have your own - they're going to pay a lot of money for acquiring their contact-center solution - I think they will of course try to make that fantastic," Spataro said. Now the same thing is possible with Teams Phone. Zoom supports fast connections to existing landline carriers.Ĭall center agents can already use Zoom Phone with Five9. Microsoft is also releasing Operator Connect, a product it announced in March to let customers draw on their existing services from carriers such as NTT and Verizon to make calls. Salesforce closed its acquisition of Slack earlier this year. "Over the last year, maybe even 18 months, I think Microsoft's preoccupation with killing us has shifted somewhat to a preoccupation with killing Zoom," Butterfield said. At the TechCrunch Disrupt conference last week, Slack CEO Stewart Butterfield said Microsoft has made its intentions pretty clear. Microsoft CEO Satya Nadella told analysts in July that Teams Phone had almost 80 million monthly active users. In March 2020, Microsoft said it would allow users to upload custom virtual backgrounds for video calls, a feature that had been available in Zoom for months. Microsoft has been investing heavily in Teams, particularly since the early days of the pandemic, when consumers flocked to Zoom because it was easy to download and use from any device. In October, Teams Phone will add a virtual walkie-talkie, allowing users to push a button to talk. But Microsoft is also enhancing Teams Phone with a detail that Zoom is missing. Zoom Phone has all these features already, according to Zoom's website, though the spam service is still in beta.
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